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⚖️ Compliant with Kuwait Consumer Protection Law No. 39/2014 & Decree-Law No. 10/2026

Returns and Refunds Policy

At alghadeerhyper.com, we want you to be completely satisfied with your purchase. If you need to return, exchange, or seek a refund for a product, we make the process fast, transparent, and fully compliant with Kuwait Consumer Protection Law.

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1. Statutory Return & Exchange Windows (Kuwait Law)

Under Kuwait Law (Consumer Protection Law No. 39/2014 & Digital Commerce Decree-Law No. 10/2026), you have the right to return or exchange products subject to the following timeframes:

📦 Standard Goods

Up to 14 calendar days from the date of receiving your order. You may request a full refund or exchange provided the item is in its original, unused, and resalable condition with all packaging intact.

🥬 Perishable Grocery Goods

Within 24 hours from delivery (e.g., fresh meat, poultry, vegetables, fruits, dairy, frozen foods) unless proven spoiled or defective upon receipt.

🥫 Non-Perishable Grocery Goods

Up to 14 calendar days from delivery (e.g., canned foods, dry goods, beverages, household supplies) provided seals are unbroken and packaging is undamaged.

🧴 Hygiene & Personal Care Items

Within 24 hours if defective, expired, or damaged upon delivery. For health and safety reasons, opened or unsealed hygiene/cosmetic products cannot be returned.

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2. Conditions for Return & Refund

To qualify for a return, exchange, or refund:

  • Proof of Purchase: The product must be accompanied by the original purchase invoice (or order confirmation email/SMS).
  • Condition: Products must be unused, unaltered, and in their original manufacturer packaging with all tags, labels, accessories, and promotional gifts included.
  • Bundles & Promotions: Bundles, promotional packs, or "Buy 1 Get 1" items must be returned in full; partial returns are not accepted.
  • Inspection: Items must pass our physical quality inspection upon collection.
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3. Category-Specific Return Rules

  • Fresh Produce, Meat & Dairy: Inspect upon delivery. If unsatisfactory, hand it back to the delivery driver immediately or contact us within 24 hours. A replacement or instant refund will be arranged.
  • Electronics, Small Appliances & Kitchen Gadgets: Must be returned in original, unopened packaging within 14 days. If the box is opened or the warranty is activated, the item is subject to manufacturer warranty repair rather than an immediate return, unless found defective out-of-the-box (DOA) within 48 hours of delivery.
  • Personal Care & Baby Care: Sealed baby formula, diapers, and baby essentials may be returned within 14 days if unopened. Opened toiletries, cosmetics, or feeding accessories cannot be returned for hygiene and safety reasons.
  • Household & Cleaning: Must be in sealed, original condition. Leaking or damaged cleaning chemicals will be replaced or refunded upon photo proof.
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4. Defective, Damaged, or Incorrect Products

If you receive an incorrect, damaged, or expired item:

  • Contact our Customer Support team immediately (within 24 hours of delivery).
  • Provide your Order Number and photos or videos showing the issue.
We will arrange a free pickup and provide your choice of:
a) Immediate replacement delivered free of charge; OR
b) 100% full refund (including any delivery charges associated with that item).
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5. Shipping Fees & Delivery Charges

  • Hypermarket Error: If the return/exchange is due to an error on our part (damaged, defective, expired, or wrong item), return collection is completely FREE.
  • Change of Mind: If the return/exchange is due to a change of mind (customer preference) for eligible 14-day standard goods, a standard return delivery fee of 1.000 KWD may apply to cover pickup logistics, or you may return the item in person to our central customer service desk at Alghadeer Hypermarket at no additional charge.
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6. Refund Issuance & Timelines

Refunds are processed using the original payment method:

💳 KNET (Debit Card)

1 to 3 business days, depending on your issuing bank.

💳 Credit Cards (Visa / MasterCard)

5 to 14 business days, depending on your bank's settlement cycle.

💵 Cash on Delivery (COD) / Direct

Processed as immediate store credit / digital wallet balance, or refunded in cash during driver collection/at the customer service desk.

Note: Original delivery fees are non-refundable unless the return is due to our error.